Employment Type: Full-Time
Schedule: 12:00 MN – 9:00 AM EST
Industry: Property Management
Overview:
We are looking for a highly organized and bilingual (French & English) Customer Support Representative to assist a client in the property management industry. This role is responsible for providing after-hours support to guests, coordinating with internal teams, and ensuring a smooth guest experience from booking to check-in.
Key Responsibilities:
1\. Guest Communication
* Respond promptly and professionally to after-hours guest inquiries via live chat, SMS, email, and phone.
* Address booking concerns, urgent issues, and special requests with empathy and accuracy.
2\. Coordination
* Dispatch maintenance and housekeeping teams for urgent matters (e.g., lockouts, emergency repairs).
* Follow up to ensure all issues are resolved in a timely manner.
3\. Reservation Support
* Process guest payments and verify identification or other required details.
* Manage check-in workflows and ensure all pre-arrival steps are completed.
Tools and Software You'll Use:
* Microsoft Excel – For maintaining trackers and logs.
* Cloudbeds – Reservation and booking management.
* Ikea – Guest journey and experience management.
* MaintainX – Maintenance ticketing and dispatch system.
Language & Communication Requirements:
* Reading/Comprehension: Able to understand complex guest concerns and internal procedures.
* Written: Must write clear, professional responses for email and chat support.
* Speaking: Fluent in English and French with a neutral accent; confident phone presence for handling coordination tasks.
Qualifications:
* Proven customer support experience, ideally in hospitality or property management.
* Proficiency in French and English (spoken and written).
* Strong multitasking and problem-solving skills.
...Who We Are At Voyage Foods, our mission is to make delicious, sustainable, and accessible foods that are better for people and the... ...targets to ensure alignment across teams. Contribute to regulatory and food safety documentation (e.g., HACCP plans, SOPs) as needed...
...POSITION DECRIPTIONENGINEERING DESIGN AND ANALYSISThe primary assignment for the candidate... ...skills and techniques.~AVID employs interns on a regular basis to provide paths to the... ...environment.Bachelor's of Aerospace or Mechanical EngineeringHOW TO APPLY...
...from neonates to geriatrics. # Completes phlebotomy in a timely manner. # Required to read... ...learning catalogue with plenty of free CEU courses ~ More information is available... ...are to be performed. On the job training or vocational school training required....
...DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers...
U.S. Helicopters, Inc. currently has a full-time ENG News Gathering Pilot position available in Schaumburg, IL. There is a $10,000 sign on bonus depending on experience . If interested, p lease send resume to Terrie Outen, Controller @ ****@*****.***. ...