Job Description

Airline Customer Service Agent - Chinese/English Speakers

On-site | Operations | Pacific Aviation | Part Time

Los Angeles, California, United States

Overview

Do you thrive on helping others, have the charm to make anyone feel at ease, and the language skills to connect with our Chinese-speaking travelers? If so, Pacific Aviation is looking for enthusiastic individuals to join our team at LAX as Airline Customer Service Agents—and we’re especially seeking bilingual Chinese/English speakers who can turn travel challenges into positive experiences!

We’re Pacific Aviation—the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you’ll be the helping hand that ensures every traveler feels supported and valued. Whether it’s assisting at check-in or guiding them at the boarding gates, you’ll play a vital role in creating memorable travel moments.

Your Mission:

As an Airline Customer Service Agent, you’ll be the guiding star that helps passengers navigate their travel journey. Here’s how you’ll make an impact:

• Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from start to finish.
• Boarding Pro: Make clear, accurate announcements, check travel documents, and assist with boarding and deplaning for both domestic and international flights.
• Travel Expert: Provide accurate directions, answer questions, and help passengers feel confident navigating the airport.
• Team Collaborator: Work closely with teammates, airline personnel, and supervisors to ensure seamless operations and exceptional service.

Note: This role involves standing and walking for the majority of your shift.

Why You’ll Love This Role:

You won’t just be assisting passengers; you’ll be the reason they feel welcomed and supported on their journey. You’ll get to meet people from around the world, grow professionally, and be part of a dynamic, inclusive team at one of the world’s busiest airports.

Requirements

What You Bring:

• Bilingual Brilliance: Fluency in both Chinese (conversational and written) and English to provide clear communication and exceptional service.
• Team Spirit: You thrive in a team environment and love working collaboratively to achieve common goals.
• Growth Mindset: You see challenges as opportunities to learn and grow.
• Professionalism: You carry yourself with confidence, courtesy, and care.
• Attention to Detail: You ensure accuracy and efficiency in all tasks, from documentation checks to passenger assistance.
• Flexibility & Reliability: Available for part-time shifts, including mornings (5:00 AM - 12:00 PM), afternoons (1:00 PM - 8:30 PM), and evenings (4:30 PM - 10:30 PM). You must be available at least four (4) days per week, including weekends and holidays.
• Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly.
• Legal Eligibility: Authorized to work in the U.S. without sponsorship.

Benefits

• Pay: $20.31 per hour
• Health & Wellness: Access to medical, dental, and vision benefits.
• Financial Security: 401(k) program with company contribution.
• Work-Life Balance: Paid time off to relax and recharge.
• Growth & Learning: Paid training to set you up for success.
• Team Perks:
• Referral Bonuses: Bring your friends along for the ride!
• Cell Phone Reimbursement: Stay connected with ease.
• Parking Discounts: Because your commute should be hassle-free.
• Uniforms Provided: Look sharp without the extra expense.

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